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The company has established sales and service network, under which, the sales man and engineers contact the local operators on regular basis to discover their need and requirement on the signal coverage, and propose the technical indices and implementation scheme, in which the size of system, installation procedure and cost assessment shall be stated based on actual conditions. When a requirement is put forward by customers, modific ation shall be carried out till the customer is satisfied. According to the design scheme, system inspection, debugging and testing shall be conducted following the equipment installation and the number of products, size, equipment installation site, inspection and testing results shall be delivered to customers for confirmation. An inspection report shall be finished with customers and gain their signature to confirm the quality of finished engineering and coverage.
The company will establish special China Communication technology supporting archive, inquire for the service demand actively and carry out door to door service regularly. The after- sale service includes technique support, system testing, equipment maintenance, reset and maintenance service. According to the service terms, site inspection shall be carried out on half a year, quarterly or monthly basis. The company will provide services for 24 hours a day and 7 days a week through telephone, fax, internet and other flexible communication means to ensure customers can contact the engineers of our company at any time. If necessary, the technician of our company can carry out follow- up site service timely.
Our company has carried out technical instructions and training programs for operation and maintenance personnel of customer party, allowing them to grasp the basic technology relevant to the product and system maintenance technique. The technique training program is firstly carried out on the simulated platform of our company, and then on the construction site with technicians of customer party, to provide technique guidance and service in order to ensure the products can operate steadily and efficiently.
The company, with the backup of high-tech, the objective of optimal quality and superior service, as well as the high market positioning and high effective work mechanism, timely provides all kinds of service for customers.
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